Job Title: Computer Operator II
Shift Hours: 3:00 pm to Midnight

Position Summary:
Under general supervision, this position works directly with other IT department personnel for technical guidance and training needs. Working alone, the Computer Operator–2nd Shift II position is responsible for System I daily maintenance tasks, system backups and monitoring of the nightly batch processing.

Primary Responsibilities:

• Monitors all Data Center systems and processes, including all System I partitions. Monitors PDA nightly batch processing programs for error-free completion. Uses good judgment and takes appropriate action when the unusual occurs. Because the Operator works unsupervised for the majority of his shift, the application of good judgment is among the most important aspects of the job. Operator must be vigilant in both monitoring for, and recognizing, situations that require action and make the proper judgment as to the specific actions to be undertaken. The monitoring of, and appropriate reaction to problems with, the PDA nightly processing form the most fundamental part of the Operator's job.
• Diagnoses the nature and severity of errors and takes the appropriate course of action.
• Using System I job logs, diagnoses problems and effectively communicates description to a programmer/developer on the phone.
• Performs/monitors backups.
• Maintains event logs for Data Center processes.
• Performs daily "housekeeping" functions on the System I (move spool files, check job queues, etc.)
• Prints/distributes system reports
• Maintains printer paper levels
• Maintains inventory of Data Center supplies
• Participates in the "change management" process by performing code promotions
• Occasionally participates in departmental/employee moves and company build outs
• Upholds performance standards

Behaviors Necessary for Job Success:

• Performs all job duties in accordance with deadlines established by management
• Performs all job duties in accordance with departmental standards for accuracy, quality and productivity

Customer Service

• Delivers excellent service to others within the Company
• Delivers excellent service to customers outside the Company, including client company employees, agents, policyowners and vendors

Goal Achievement

• Achieves personal goals which are established annually or from time-to-time
• Achieves departmental goals that further Company goals

Communication Skills

• Addresses issues with others in a timely and respectful manner
• Demonstrates tact and diplomacy
• Motivates and influences others

Behaviors

• Acts professionally and respectfully toward co-workers and customers
• Demonstrates and promotes cooperation and teamwork within home departments and throughout the Company
• Demonstrates integrity; sets a good example for others
• Complies with all Company and departmental policies and procedures
• Promptly alerts Company management, HR and/or Internal Audit to ethical violations
• Accepts responsibility for own errors (accountability)

Dependability

• Maintains appropriate dependability standards including, but not limited to, maintaining regular attendance in accordance with Company policies
• Interacts face-to-face with Company personnel on a daily basis to accomplish duties and responsibilities
  

Job Qualifications:

• Minimum 2-3 years experience as a System I operator.
• Familiarity with IBM's BRMS (Backup and Recovery Media Services) is a plus.
• Familiarity with System I management via the HMC (Hardware Management Console) is a plus.
• Knowledge of Windows, PC hardware, networks, printers, peripherals and common office applications
• Familiarity with LAN topology and hardware/software including Ethernet, switches, hubs, servers, gateways and routers
• Proficiency in oral and written English language communication
• Regular attendance and excellent punctuality
• Detail oriented
• Able to perform multiple tasks and projects under time constraints
• High school diploma or GED [as well as classes in various analysis techniques]
• Physical and mental requirements for General Office Personnel

Please send resume and salary requirements to: hr@lifecareassurance.com